What is workforce forecasting? Stages and functions
According to Zendesk’s CX Trends 2024 report , 69% of CX leaders say that accurately forecasting future work requirements is […]
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What is cybersecurity and how does it relate to AI?
According to the same report, 86% of executives said their approach to data protection had a significant and positive contribution
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How to improve agent productivity and elevate CX
Indeed, a Deloitte study found that the more precise and personalized the tools employees have, the greater their satisfaction and
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Types of Artificial Intelligence —examples in customer service
In 2023, customer service took a new direction with the rise of generative AI — “a type of artificial intelligence
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3 examples of companies that use Artificial Intelligence successfully
When it comes to customer service, CX leaders don’t plan to be left behind. According to Zendesk’s CX Trends 2024
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The future of AI-powered CX and EX is here – let us guide you.
You’ll walk away with the insight, connections, and knowlge to deliver more meaningful experiences, provide automat service through next-generation digital
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Real-time data analysis: what it is + 4 techniques
Real-time data analysis is a key practice for companies concern with customer experience, as it provides valuable insights into interactions
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Personalized Recommendations: AI to Elevate the Experience
In this context, artificial intelligence is an indispensable ally , which allows us to collect, analyse and propose recommendations automatically
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Chat conversion rate: how to interpret this indicator?
The popularity of live chat among businesses is on the rise. According to AMR statistics (2022), the global software market
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Expert Systems and Artificial Intelligence: An Introductory Guide
In everyday life, devices that use the components of an expert system also perform other tasks, such as setting reminders,
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Workforce Optimization: The Ultimate Guide for 2024
Today’s businesses walk a tightrope when it comes to customer service and efficiency. On one hand, there is always a
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5 applications of Artificial Intelligence that will surprise you
This means that businesses should focus on improving their bot capabilities through AI, specifically using its power to capture